

IFixit says the message appears designed to deter battery replacements using third-party repair kits, like the one sold by iFixit, and to discourage customers from getting a third-party repair shop to swap out their iPhone battery.Īpple would probably argue it is doing it out of safety concerns surrounding the replacement of swollen or damaged batteries. YouTube channel The Art of Repair has discovered the source of the message to be a Texas Instruments microcontroller installed on the battery itself, which authenticates the battery as an Apple one and provides the iPhone with information about battery capacity and temperature.Īpple and other authorized service providers likely use Apple's own RepairCal diagnostics software to reset the "Service" status when it undertakes an iPhone battery replacement – an in-house procedure that's obviously not available to a third-party.

IFixit notes that the message doesn't appear to affect the functionality of the battery, but makes it harder to know when a replacement battery installed by a third-party needs to be replaced. Health information not available for this battery." Instead they see an "Important Battery Message" which reads: "Unable to verify this iPhone has a genuine Apple battery. The message appears in both iOS 12 and iOS 13 beta, and prevents the user from accessing the Battery Health features. The only way around this is-you guessed it-paying Apple money to replace your iPhone battery for you. Put simply, Apple is locking batteries to their iPhones at the factory, so whenever you replace the battery yourself-even if you're using a genuine Apple battery from another iPhone-it will still give you the “Service” message. Here's the bigger problem: our lab tests confirmed that even when you swap in a genuine Apple battery, the phone will still display the "Service" message. The message still shows up when you put in a brand new battery, however. The "Service" message is normally an indication that the battery is degraded and needs to be replaced. If you replace the battery in the newest iPhones, a message indicating you need to service your battery appears in Settings > Battery, next to Battery Health. The teardown group has discovered that an iPhone XS, iPhone XR, or iPhone XS Max that has had its battery swapped by anyone other than Apple or an Apple authorized service provider will now display a message saying their battery needs servicing. Apple has activated a "dormant software lock" on its latest iPhones to discourage battery replacements that aren't undertaken by Apple, according to iFixit.
